Refund policy

The 30-Day Drink-It-Or-Don't Guarantee

Try the Sipfur fountain for up to 30 days from the day it's delivered. If your pet won't use it — or you're unsatisfied for any reason — email us at hello@sipfur.com within those 30 days and we'll refund your full purchase price. Any reason counts, including "my pet just ignores it."

No returns required. We don't ask you to pack anything up or ship anything back. You keep the fountain; we issue the refund. No return labels, no restocking fees, no hoops.

How to request a refund

Email hello@sipfur.com with your order number within 30 days of delivery. That's the whole process. We'll confirm your refund by email, and it will be issued to your original payment method. Please allow up to 14 business days for your bank or card provider to post it. If more than 15 business days have passed after our confirmation, contact us at hello@sipfur.com and we'll chase it down.

Damaged, defective, or wrong items

Please inspect your order on arrival. If anything arrives damaged or defective, or you receive the wrong item, email hello@sipfur.com right away with a photo and your order number — we'll make it right with a replacement or a full refund, your choice.

Replacement filters

Refill packs are covered by the same guarantee: if you're unhappy with a filter purchase, contact us within 30 days of delivery for a full refund.

European Union — 14-day cooling-off period

If your order ships to the European Union, you additionally have the statutory right to cancel your order within 14 days of delivery for any reason and without justification. To exercise it, email hello@sipfur.com. In practice, our 30-day full-refund guarantee is broader — but your statutory rights remain unaffected.

Questions

Anything unclear, email hello@sipfur.com